Refund Policy

Company: IT TECH SOLUTION
Website: www.ittechsolutions.site

At IT TECH SOLUTION, customer satisfaction is at the core of our service. We aim to deliver reliable, high-quality digital tools. However, if you encounter a problem with a purchase, our refund policy ensures a fair and transparent resolution process.

✅ Refund Eligibility

You may be eligible for a refund under the following conditions:

  • Refund Request Window: Refund requests must be submitted within 4 hours of identifying a valid issue.

  • Verification Required: All refund requests will be reviewed and verified by our technical support team. If the issue is confirmed and cannot be resolved, a refund will be issued.

  • Tool Malfunction: If a purchased tool fails to operate properly within 2 days of delivery and cannot be fixed, you are entitled to a full refund.

❌ Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

  • Bonus Tools: Complimentary tools provided with memberships are non-refundable and are excluded from support or warranty coverage.

  • Account Misuse: Accounts using more than two IP addresses, or involved in reselling/sharing tools, will be suspended without refund.

  • External Factors: Issues arising from third-party systems, user-side errors, or misuse of the tool are not eligible for a refund.

  • Delayed Requests: Refund requests made after the eligibility window (4 hours from issue detection) will not be accepted.

⏱️ Processing Time

  • Approved refunds are typically processed within 2–5 business days to your original payment method.

  • You will be notified via email once the refund has been issued.

📦 Non-Delivery Refund

If your purchased tool or service is not delivered within 2 business days, and no alternate solution is provided, you will receive a full refund upon verification.

🛡️ Scam Protection Notice

IT TECH SOLUTION has no third-party resellers. Purchases made outside our official channels are not eligible for support or refunds.

Always verify through:

📩 Need Help with a Refund?

To request a refund, contact our support team with:

  • Your Order ID or Payment Reference

  • Description of the issue

  • Screenshot or evidence (if applicable)

We’re here to help:

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